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Refund Policy

Last updated October 14, 2026Effective October 14, 2026

You should pay only for the time you actually use. Most of the time that happens on its own: we bill by the second and return unused time to your balance. This page covers when you can get money back.

On this page
  1. 1. Time that comes back by itself
  2. 2. Unused purchases
  3. 3. Problems on our side
  4. 4. What isn't refundable
  5. 5. EEA, UK and Switzerland
  6. 6. How to ask for a refund
  7. 7. Card disputes

The short version

  • Haven't used it? Get a full refund of any pack purchase within 14 days.
  • Unused seconds from a session go back to your balance automatically.
  • If a problem on our side cost you time, we'll put it back, or refund it if you prefer.
SituationWhat you get
Pack purchase, none of it used, within 14 daysFull refund to your card.
Session ended early, or you left mid-sessionUnused reserved time returns to your balance by itself.
The try-on failed or froze because of a problem on our sideThe lost time back on your balance, or a refund for it.
We stop offering AnyWear or close your account without causeA refund for your unused paid time.

1. Time that comes back by itself

  • The clock starts at the first AI frame. Allowing your camera, choosing images and waiting in line are free.
  • We bill paid time by the second. If you stop after 15 seconds, you've used 15 seconds, and that's all we take.
  • Reserved time is returned. When a session starts, we set aside up to 4 minutes. Whatever you don't use goes back to your balance when the session ends, including when your connection drops.

You don't need to ask for any of this.

2. Unused purchases

Within 14 days of buying a pack (AnyWear Starter, Plus, Pro or Max), you can get a full refund if you haven't used any of the time that pack gave you. The refunded time is removed from your balance.

3. Problems on our side

If a try-on failed, froze or never showed an AI picture because of a problem with AnyWear or our providers, and time was taken from your balance, write to us within 30 days. We'll put the lost time back on your balance, or refund what it cost if you prefer.

If we stop offering AnyWear, or close your account without cause, we'll refund your unused paid pack time, in proportion to the time left.

4. What isn't refundable

  • Free try-ons, which have no cash value.
  • Pack time that expired 12 months after you bought it.
  • Time you've used, including when you didn't like how a piece looked. AnyWear is an AI preview and doesn't guarantee size or fit.
  • Unused time on an account we closed because the Terms were broken, except where the law requires a refund.
  • Clothing you bought from a store. Ask that store about returns.

5. EEA, UK and Switzerland

If you live in the European Economic Area, the United Kingdom or Switzerland, you have a legal right to withdraw from a purchase within 14 days without giving a reason. If you've already started using the time you bought, we'll refund the price minus the share of the time you used. To withdraw, send us a clear statement by email; you can use the EU model withdrawal form, but you don't have to. This right is in addition to everything else on this page.

6. How to ask for a refund

  1. Email support@anywear.live from the address you sign in with.
  2. Include the purchase date and the receipt number from your Stripe receipt email, and for a session problem, roughly when it happened.
  3. We usually reply within 2 business days. Approved refunds go back to your original payment method through Stripe and usually appear within 5 to 10 business days, depending on your bank.

7. Card disputes

Please contact us before disputing a charge with your bank; it's usually faster. If a charge is disputed, we may pause the account until the dispute is resolved.

Questions about this policy: support@anywear.live, or ASAP GROUP INC, 30 N Gould St, Ste R, Sheridan, WY 82801, USA.